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General Michael Hayden: It’s All About Fit and Compassion

The Washington Post has a site “On Leadership” that provides a variety of interviews and discussions with leaders across sectors and organizations. Topics vary but all connect to the central issue of how to lead.

A good one is the interview with General Michael Hayden, former Director of both the CIA and the NSA. Hayden talks about the very different styles he brought to both organizations because each needed something very different from him at that point in the organization’s lifecycle.

Hayden demonstrates the keen diagnostic eye, respect for others, compassion, and savvy for determining how best to leverage his impact that are essential for any leader’s success. He also understands well the symbolic power in the leadership role.

A tip from the General for your repertoire:  When making decisions about how to spend his time, Hayden always asked,  “Is this request or event something that the Director alone must do?” 

But keep in mind, sometimes those “must do” things are not the big, flashy events or decisions.

Hayden, for example, knew that he alone could ease the psychological burden of a CIA being battered daily in the media by going down to the cafeteria and simply eating with folks. Ad so he did. 

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Expand Your Professional Networks: Ten Tips

A strong professional network is essential for career advancement. How deep and broad are your  networks? How are your networking skills?

For some, the art of networking comes naturally. They enjoy reaching out and are comfortable developing diverse relationships across interests, cultures, industries, and countries. For others, it’s a skill to be acquired and deliberately practiced. For all, professional networks are indispensible sources of learning and career opportunities.

Here are ten tips for expanding your networking skills:

1. Be patient. Rome was not built in a day and neither will your professional networks. Relationship building is not linear, and good networkers enjoy meeting people. The more open you are to learning about someone, the better the odds that individual will remember you and your talents when opportunities arise. Let go of wondering whether someone can help you and enjoy the process of getting to know lot of interesting people. 

2. Be proactive. Julie Miller Vick and Jennifer Furlong, career professionals and authors of The Academic Job Search Handbook, suggest “informational interviews” as a way to ramp-up your network building. Reach out to people who can provide information about an industry, job, or company. The benefit is a chance to broaden your understandings about the work world – and perhaps learn about new opportunities.

3. Be prepared. Take interactions, no matter how informal, seriously. Prepare, if possible. Identify, for example, contacts or experiences you share: social media sites like Linked In can help. The people you end up speaking with may be helpful down the road in ways you can’t envision now. Leave a positive impression – and burn no bridges. Have a brief “elevator speech” about yourself ready: two or three sentences that tells others who you are, your work interests, and the reason for your call or meeting (if applicable).

4. Be persistent. Good relationship builders bring courage and determination. They initiate, introduce themselves to others, make cold calls, and work the room. They don’t take rejection or unreturned phone calls personally.

5. Be an asset, not a drain. All relationships are based on reciprocity: both parties must benefit from the exchange. People will remember you if they learn something, see shared interests, and/or enjoy you. Remember, first impressions are lasting: make a good one. Ask people to suggest others who might be helpful for the information or access you seek – and if you can use their name in making the new connection.

6. Be courteous. Send an immediate thank-you note after a meeting. Invite your new contact to join your Linked In network. Let others know how things they have suggested turn out. Follow up in simple ways that seem appropriate for the relationship. Pace your follow-ups: don’t seem desperate.

7. Be invested. Care is at the heart of a good relationship. Show that you care – again in professionally appropriate ways. Computers and social networking sites facilitate keeping track of your contacts. Make  notes for yourself about each individual (and your meetings) so that you remember history accurately. Periodically email an article that your contact might enjoy. Send a note of congratulations for an accomplishment. Acknowledge a birthday. Let people know about events potential interest and that you are thinking about them. They’ll reciprocate.

8. Be respectful. Here’s where emotional intelligence and the art in networking enter the picture. Be open, not pushy. Demonstrate care, not inappropriateness. If someone offers you 10 minutes of time, take no more. If someone says no to a call or meeting, so be it – and thank people for the consideration.

9. Be open. Every event or experience is a chance to network. Enjoy getting to know people better. I’ve done some of my best networking (and fund-raising) at the grocery store or school sporting events.

10. Be confident. Networking asks you to display your strengths and executive-level presence even when you may not be feeling either. Today’s strangers or information sources can be tomorrow’s co-workers or bosses.   

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Predictions for the World in 2050: Top Ten Opportunities and Challenges – Are You Ready?

A colleague sent me U.S. Census Bureau projections of the world in the year 2050. For those of us building institutions, communities, and businesses, this is important stuff.

Too often, leaders plan for the present based on the past while ignoring the future. What do the demographic shifts mean for your current work? What do they mean for new products, policies, and services for the global marketplace?

Population shifts in a nutshell: India will be the most populous nation, surpassing China around 2025. The U.S. will remain in third place, despite its projected growth of 115 million people.

Declining birth rates for two current economic and political powers, Japan and Russia, will lead to a fall from current spots as the 9th and 10th most populous nations, respectively, to 16th and 17th.

Russia will suffer most: the nation has been undergoing steady depopulation since 1992, not only from declining birth rates but low life expectancy due to alcoholism and poor diet. Russia’s population will drop another 21% by 2050.

Western Europe’s long-declining birth rate is reversing, and Spain and Italy are on track for a population “uptick" thanks to that and to immigration.

Africa’s poised for a boom, with Nigeria and Ethiopia on track for the biggest gains. Nigeria’s population will jump from 166 million to 402 million by 2050. Ethiopia’s is predicted to triple from 91 million to 278 million, placing it on the list of the top 10 most populous countries in the world.

Most of the changes for the U.S. will be internal. More than half of children under age 2 currently are ethnic minorities. That percentage will grow; and the aging of the non-Hispanic white population, immigration, and differing birth rates among races and cultures will lead to big shifts in the country’s ethnic composition.

So what does all this mean for you? You’ll need to figure the specifics for your work. My crystal ball sees things like:

1.  An increasing need for and use of clean, affordable alternative energies 

2.  The need for new ways to make sustainability everyone’s responsibility – we learned from China that managing the impact on the planet of population booms like those predicted for India and Africa will not be easy

3.  Attention to global water policies and usage 

4.  Rising markets in the U.S. and abroad for more diverse and ethno-centric products and services

5.  New national and global policies that anticipate shifts in world power and economic dominance – and deep diplomacy skills and negotiation-based strategies to handle strife, manage diversity, and deal with the realities of increasing competition for the world’s resources and markets

6.  Global attention to health and welfare issues and the need for new ways to understand diet, nutrition, mental health, addiction, the spread or eradication of disease, healthcare, and more

7. Advances in food production, transportation, and storage: Africa’s expected population growth, for example, significantly compounds current food-supply issues in many of its nations

8. Increases in global travel with all its ramifications

9. The internationalization of higher education

10. More internet-based businesses and services to respond to the realities of an increasingly global marketplace. 

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Hiring a Leader or Hiring a Stereotype?

The Chronicle of Higher Education Online had a piece on hiring that gave me pause. It tells the story of three candidates interviewing for a senior campus leadership position. Two played it safe and maintained distance from their audience with formal titles and podiums during their public forums. The third – who had tremendous support after a day of interviews and the strongest scholarly record among the three candidates – tried to demonstrate the values that would underpin her inclusive leadership style by suggesting more informality. Guess which two candidates were seen as real leaders?

[Skip to the text under the dotted line below if you want more case details before reading my comments.]

As a leadership scholar, I am struck by three things in the story. First, the power of the implicit leadership models we all carry – and how quickly and effortlessly they surface. If a candidate looks like what we think a leader should, acts like we think a leader would, then we must be seeing a leader, right? Maybe. Or we might be mindlessly projecting assumptions that have more to do with history and stereotypes than real leadership.

Second, our tacit models are often very traditional. In an increasingly complex, global world with serious challenges that we seem unable to resolve – war, poverty, violence, disease, oppression, threat of nuclear holocaust, destruction of the environment, and more – we need diverse ways of leading that capture collective wisdom and mobilize action like never before. Real leadership is about shared purpose and innovative problem solving, not blind adherence to hierarchy and protocol. To quote Einstein: We can’t solve problems by using the same kind of thinking we used when we created them. Substitute leadership for thinking in the quotation, and you get my point.

Third, gender’s at play one more time. “Acting like a girl” wasn’t intended as a compliment, I’m sure – even though I love the free spiritedness and exuberance implied in a non-evaluative use of that imagery. Nor was it an objective way to describe that the informal introduction and chair moving didn’t accomplish their intended purpose. A different framing of the event might have seen risk taking, an attempt to create real dialogue, and authenticity.

I have had lots of experience in academia and seen differential treatment of male and female candidates in searches of all kinds over the years. That leads me to posit that a male candidate trying the same seating circle might have been praised for his frame-breaking behavior and his humble expression of his humanity. If not praised, I doubt anyone would have pejoratively said he’s “acting like a boy” for trying it.

It’s time to expand how we see and think about leadership.

Holding onto stereotypes and traditional views – the leader as superman, the white knight on his trusty steed, the valiant warrior, the lone hero in search of the holy grail – clouds our perspectives toward leadership and wastes energy holding onto an outdated fantasy. It makes it hard to understand how ordinary people – those who differ from the stereotype because of gender, race, ethnicity, national origin, and other reasons – can successfully wear the leadership mantle. It also blinds us from looking below the surface of leadership’s perceived aura to identify what leadership really is and how it works.

…………………………………………………………………………………………..

From What Does a Leader Look Like?[1]

Quick, when I say “leader,” what comes to mind? The question is prompted by a story a colleague shared about her university’s recent search for a senior leadership position during which one candidate had an amazing day on campus and then went down in flames in the final hour.

As is the case in many senior searches, candidates spent the day meeting and meeting and meeting. At the end of their day on campus, members of the campus community were invited to a large room with theater-style seating to hear each of the candidates speak. The format was to be the same for each meeting. The search chair would introduce the candidate, the candidate would speak for 20 minutes, and the audience would be invited to ask questions for the remainder of the hour.

Candidate No. 1, a man, came to campus first. Said candidate was introduced as “Dr. Candidate,” he spoke and then took questions.

Candidate No. 2, also a man, came to campus second. He was introduced as “Dr. Candidate,” he spoke and then took questions.

Candidate No. 3, a woman, came to campus last. As he had during each visit, the search-committee chair approached the podium. This time, he said to the audience, “While I would normally introduce today’s guest as ‘Dr. Candidate,’ she specifically asked me to introduce her as ‘first name,’ so let me introduce you to ‘first name last name.’” This prompted smiles from some and raised eyebrows from others. And then it was time for the talk. Did Candidate Three stand up and begin with her prepared remarks? No, she asked everyone to move chairs into a circle “so we can really talk.” Ten chairs in a circle might not be hard. Fifty plus? Apparently awkward.

Candidate No. 3 was clearly trying to demonstrate her commitment to inclusion and show that she is a good listener, and her supporters argued that she would introduce a consensus-style form of leadership that would bring the campus together. While not disputing that she was the most accomplished scholar, her opponents criticized her for failing to behave like a leader. Some even criticized her for “acting like a girl.”

Clearly, many people have views about how a leader is expected to behave, and candidates take a risk when acting outside of expected norms. What do you think? Are we holding on to old mental models of leadership?


[1] Allison M. Vaillancourt (2011). What Does a Leader Look Like? Chronicle of Higher Education Online.

June 20, 2011, 10:40 am